Please be aware that the out-of-hours line is for emergencies only. If you have a maintenance issue that occurs out of hours which is not urgent, then please log a maintenance report on this website and a member of our team will be in touch.
Out of Hours Emergency Details
GAS LEAK
Please call Cadent on 0800 111999
EMERGENCY ELECTRICAL ISSUE (CAUSING DANGER TO LIFE)
Please check your fuse board to ensure no fuses have tripped. If the issue is an emergency, please call Western Power on 105
LOCKED OUT
Please call 0121368 3394. Please be aware that if you have locked yourself out of your house or bedroom then a callout charge of £50 will be required. The locksmith will need to be put in funds before attending the house to let you in."
BREAK IN (WHERE WINDOWS OR DOORS NEED BOARDING UP)
Please call the Police (999). Following making your report, if the property needs securing then please call 0121368 3394
ROOF LEAK
Please be aware that if the leak is coming from outside then a roofer cannot repair this until it is dry outside. Please call the office on the next working day. If water is leaking near any electrics, please turn that area of electrics off at the fuse board.
INTERNAL LEAK
If it is an internal water leak, please turn off the water from the stop tap. Please ensure all shower traps are free of hair and debris on a regular basis. Flooding and damage caused from this will be a tenant charge. Please call 0121368 3395
BOILER ISSUE
If there is no heating and hot water on the property, please first check the pressure on the boiler. If it is below 1bar it will need to be topped up to 1.5 bar- There are multiple videos on YouTube showing how to do so. If the issues are still present please call 0121368 3395
FIRE ALARM ISSUE/ HOUSE ALARM
Please call 0121368 3396. If the fire alarm needs to be turned off or reset, due to a tenant’s actions (i.e. smoking or burning food) then this will be charged to the tenants.